Terms of Service

Last updated: 13 June 2026

These terms apply when you use the Drople website or book our RO water filter maintenance service. By booking, you agree to the following.

1. Our service

Drople provides a monthly RO water purifier maintenance service. A certified technician visits your home to inspect, clean and maintain your RO system. The service fee is ₹50 per visit. Your first inspection is free.

2. Spare parts

The ₹50 visit fee covers the technician's visit and service work only. If any spare part is required, it is charged separately at actual cost price with zero markup. Our technician will show you the original bill/invoice before charging. Parts are replaced only with your approval.

3. Booking and confirmation

Submitting the booking form is a request for service, not a confirmed appointment. Our team will contact you (usually within 2 hours) to confirm the date and time. Please provide accurate contact and address details.

4. Service area

We currently serve all areas across Vadodara, Gujarat. Availability outside this area is not guaranteed.

5. Payments

The ₹50 service fee and any approved spare-part charges are payable at the time of the visit, unless agreed otherwise. There are no annual contracts, lock-in periods, or hidden charges.

6. Cancellation

You may pause or cancel the service at any time, with no exit fees and no questions asked. Simply call or WhatsApp us.

7. Our responsibility

We carry out all work with reasonable skill and care. However, we are not responsible for pre-existing faults, damage caused by the age or condition of your equipment, or issues outside the scope of routine maintenance. Any major repair will be discussed and approved by you first.

8. Changes to these terms

We may update these terms from time to time. The "Last updated" date above reflects the current version.

9. Contact us